Quality

I hold a Master’s degree in Geriatric Physiotherapy and am registered with the Individual Physiotherapy Register. I am passionate about the profession of physiotherapy, which is why you can count on my 100% commitment time and time again in the treatment room. But you can also count on my commitment during consultations with colleagues, at continuing professional development sessions or at conferences. Whether nationally or internationally, I am always keen to learn and to share with fellow professionals what I have learnt from you as a patient. I believe that this commitment increases the likelihood that you will benefit, but that I, as a professional, will also benefit.

For information about the Individual Register of Physiotherapy, click on the link www.kwaliteitshuisfysiotherapie.nl/individueel-register-fysiotherapie/

Quality standards

General: There are many professional regulations, standards and guidelines within the Royal Dutch Society for Physiotherapy (KNGF). These are discussed and amended by the members. This covers professional standards such as the professional profile, the professional column, the code of conduct and the like, as well as the KNGF guidelines and other evidence-based products developed or authorised (in part) by the KNGF.

The professional standards also include the reporting code for domestic violence and child abuse. Every physiotherapist is obliged to follow a protocol if violence or abuse is suspected. The common thread here is a five-step plan.

For information on this, as well as on professional confidentiality, click on the link to the UK Government website: https://www.rijksoverheid.nl/themas/recht-veiligheid-en-defensie/huiselijk-geweld/meldcode

In addition, there are numerous laws and regulations that physiotherapists must comply with.

BIG and AGB

In order to be authorised to practise and claim fees, I am first and foremost registered in the BIG register (39034706604; BIG stands for Professions in Individual Healthcare) and I have an AGB code (04000841; AGB stands for General Data Management).

WKKGZ and WGBO

WKKGZ stands for the Healthcare Quality, Complaints and Disputes Act. For information from the central government, click on the link: https://www.rijksoverheid.nl/themas/familie-zorg-en-gezondheid/kwaliteit-van-de-zorg/wet-kwaliteit-klachten-en-geschillen-zorg

The physiotherapist is obliged to maintain a register in which complications, incidents and emergencies are recorded and reported internally. A learning cycle must be followed to improve patient safety. There is a protocol in place for reporting emergencies. Information on this can be found via the link: https://www.igj.nl/documenten/2020/01/07/brochure-calamiteiten-melden-aan-igj

In addition, patients have the option to lodge a complaint. In such cases, the physiotherapist must first be open to resolving the matter with you. If a mutual resolution cannot be reached, the KNGF offers a scheme for resolving disputes. Click here for the relevant form. Link: https://defysiotherapeut.com/files/62/KNGF_meldformulier_geschillen_2023.pdf)

WGBO stands for the Medical Treatment Agreement Act. For information from the government, click on the link: https://www.rijksoverheid.nl/themas/familie-zorg-en-gezondheid/rechten-van-patient-en-privacy/rechten-bij-een-medische-behandeling/rechten-en-plichten-bij-medische-behandeling

The Wet op de Geneeskundige Behandelingsovereenkomst (WGBO) governs the rights and obligations of individual patients and healthcare providers in their relationship with one another.

In addition to the rights of individual patients, there are also obligations on the part of the patient, such as ensuring correct payment. This Act also contains provisions relating to specific aspects of quality of care.

For example, the Act stipulates that, in the course of their work, healthcare professionals must exercise the care expected of a competent professional and must act in accordance with the responsibility incumbent upon them, arising from the professional standards applicable to healthcare professionals. However, further requirements are also set out regarding the duty to provide information, the requirement for consent, the duty to keep records, the right to destruction, the duty to retain records, the right of access and the duty of confidentiality.

Under the WGBO, we must obtain your written consent to the treatment before it begins. I will present you with a letter for your signature. Click here to view the letter.

AVG, Algemene Verordening Gegevensbescherming

My practice has a privacy policy in place. This means that your personal data is recorded and stored by staff exclusively in accordance with the AVG (Algemene Verordening Gegevensbescherming). You can find this privacy policy here, as well as at the bottom of every page on this website.

Complaints Procedure at this practice

You can rest assured that I will practise my profession to the best of my ability. However, if you do have any complaints about your treatment or the way I, as a physiotherapist, deal with you, it is important to raise them – for your own sake, for the sake of other clients, and for the quality of physiotherapy and exercise therapy. Please discuss the complaint with me first. Within the profession, and therefore also at this practice, there is a procedure in place for dealing with complaints. Click on the link below to find out what the procedure is if we cannot resolve the matter together.

https://defysiotherapeut.com/kennisbank/klachtenregeling

I would very much appreciate it if you could report to me any (near-)incidents or situations in which, for whatever reason, you felt uncomfortable. All physiotherapists must comply with the Healthcare Complaints and Disputes Act (WKKGZ). As a healthcare provider, I am obliged to inform you about any incidents and to make a note of them in your patient file. Click on the link below for the brochure on the WKKGZ

Link: https://open.overheid.nl/documenten/ronl-326863d65caf132d29dc2927bc4e95afd17ded26/pdf